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FAQ

How long does it take to dispatch an order?

Orders placed before 15:00 are dispatched the same working day.
For more information on parcel delivery, click here.

From what amount is there no delivery charge?

In Lithuania, for private customers, free delivery to Omniva and DPD parcel lockers starts from EUR 40 incl. VAT. 
For more information on parcel delivery, click here.

Which countries do we ship to?

Our goods are delivered to all European countries and beyond (except Russia, Belarus and North Korea). 
If you do not find your country of choice, please contact us at: [email protected]

How long will it take me to receive my goods?

 In European countries, goods are delivered within 3-5 days.

How do I use my existing discount code/gift voucher?

1. Select the items you want and add them to your basket.

2. Choose your preferred delivery method.

3. Select your preferred payment method.

4. On the payment page, in the "Your order" sidebar, find the "Enter discount code" box and enter the discount code you have, then click the "Apply" button next to it. This will give you the discount to which you are entitled.

5. Click on the "Submit Order" button and wait for your order.

What are the product return/exchange guarantees?

You can find more information on returning goods here.

I want to become a business customer, how do I do that?

If you would like to become a client of our business, please fill in the form and one of our managers will get in touch with you.

Where can I find physical stores?

Aromatic •89• has 2 official physical stores in Lithuania:

S. Daukanto g. 4, 92129 Klaipėda
Laisvės al 86, 44250 Kaunas

For more detailed information on where to buy, please contact the following email address - [email protected] or phone - +37064833389.

How can I track my order?

You can track the progress of your order by having a tracking number, which you receive by email after your order has been dispatched.If you have chosen the Omniva Post Office delivery method, you can track your shipment here.

If you have chosen DPD post office or DPD courier, you can track your shipment here.
If you have chosen DHL, you can track your shipment here.

How do I change the delivery address on my order?

If you have made a mistake and given an incorrect delivery address, and your order has not yet been handed over to the courier, please contact us at the email address - [email protected] or by phone - +37064833389 to correct the delivery address.

If the parcel has already been handed over to the courier, please contact the contact details provided.

How do I change the phone number on my booking?

If you have made a mistake and provided an incorrect telephone number and your order has not yet been forwarded to the courier, please contact us at the e-mail address - [email protected] or telephone number - +37064833389 to correct the telephone number.

If the parcel has already been handed over to the courier, please contact the contact details provided.

I didn't get the product I ordered.

If you have not received the goods you ordered, please contact us at [email protected] with the goods you have received and your order number.

I have not received a full order, what should I do?

If you notice that you have not received your order in full, please check if there are multiple tracking numbers. If you have one shipment number, please contact us at [email protected] with the items you have received or are missing and your order number

How long does it take to get a refund?

Returns are refunded to the payer's account within 3-5 days.

Can I cancel my order?

Yes, you can cancel your order, please contact us by email: [email protected] or by phone and quote your order number.

I want to top up my order, how can I do that?

If your order is still pending and you would like to add more items, please place your order and choose the delivery method - On-site collection (Akmenu str. 12, Klaipeda) and inform us by e-mail: [email protected] or by phone: +37064833389, indicating the number of the order you have placed beforehand.