Orders placed before 15:00 are dispatched the same working day.
For more information on parcel delivery, click here.

You can return purchased products within 14 days of receiving the goods by informing us by e-mail [email protected] and indicating the order number. The product must be unused, undamaged and in its original packaging.

Once the returned item has been received and inspected, your money will be refunded within 14 calendar days. Detailed information on the terms of return of goods can be found here.

If the order value exceeds £40, shipping via DHL is free.

For orders under £40, standard delivery costs £2.39, while express delivery costs £11.99.

More information about shipping can be found here.

The payment is considered successful once it has been confirmed and the funds have been debited. The order is then automatically confirmed, and you will receive confirmation information by the specified e-mail. From this point, the order begins to be prepared for shipment.

If you have received a defective product, please contact us as soon as possible by e-mail [email protected] or by phone +370 648 33389 and provide your order number and photos of the defect. Our team will assess the situation and offer the most appropriate solution - product exchange or refund.

You can place an order in the online store by selecting the desired products, scents and quantities, adding them to the shopping cart and completing the purchase steps until payment. During the order process, you will need to provide delivery information and select a payment method. After successful payment, the order will be confirmed, and you will receive information about its progress by e-mail.

If you are a new user, you can create an account by clicking on this link: https://www.aromatic89.com/customer/register. During registration, you will need to provide basic contact information and create a login password. By creating an account, you will be able to place orders more conveniently, view your order history, and make repeat purchases faster.

To become a business client of Aromatic •89•, please fill out the registration form. Once we receive your request, one of our managers will contact you and provide you with all the necessary information about the terms of cooperation.

Each Aromatic •89• fragrance has a clear and detailed description, highlighting the main notes and overall mood. You can find these descriptions on each product page.

If you are choosing a fragrance for the first time or are unsure, we recommend considering the type of room, its size, and the desired intensity of the scent. We also offer the opportunity to purchase fragrance samples, which allow you to get to know all the scents in person before making a final decision. You can purchase samples here.

If your shipment was damaged during delivery, please contact us as soon as possible by email at [email protected], providing your order number and photos of the damaged shipment. This will help us assess the situation and find the most appropriate solution together with the courier service.

In England, private customers receive free home delivery via DHL on orders over £40.

More information about shipping can be found here.

You can use a discount code or gift voucher when placing an order by following these steps:

1. Select the desired items and add them to your shopping cart.

2. Select your preferred delivery method.

3. Select a payment method.

4. On the payment page, in the sidebar "Your order", find the "Enter discount code" field, enter the code you have and press the "Apply" button. The discount will be applied automatically.

5. Click the "Place Order" button and complete your purchase.

This instruction applies to both discount codes and gift vouchers.

You can purchase our products by visiting Aromatic •89• physical stores. You can find the exact store locations here.

If you are looking for the nearest store or would like more detailed information, please contact us by e-mail [email protected] or by phone +370 648 33389.

The minimum order value for business clients depends on the country in which their business operates. Your sales manager will provide more information about the conditions applicable to your market.

If you have forgotten your account login password, you can update it here: https://www.aromatic89.com/customer/forgot-password. Enter the email address you used during registration - you will receive an email with a link to update your password. If you do not see the email, we recommend checking your Spam folder.

You can return the product within 14 calendar days from the date of receipt.

The duration of home fragrance depends on the volume of the product chosen and the conditions of use. On average, 50 ml of home fragrance lasts up to 90 days, and 250 ml - up to 120 days.

It should be noted that the intensity and duration of the scent may vary depending on the size of the room, temperature, air circulation, and the number of sticks used.

No, an account is not required to place an order - you can shop as a guest. However, an account is useful because it allows you to conveniently view your order history, make repeat purchases faster, save delivery details, and track your order status more easily.

Money for returned goods is returned to the payer's account within 14 calendar days of the confirmed return.

If you have received the wrong item, please contact us by email at [email protected], quoting your order number. Our team will assess the situation and ensure that the error is corrected.

Orders placed before 3:00 PM are usually processed and shipped the same business day. Orders placed after that time will be processed the next business day.

More information about shipping can be found here.

If a business client's order is paid for by 12:00, it is usually dispatched the same day or the next business day. Delivery times vary depending on the destination country.

You can choose to pick up your ordered goods from a parcel locker of your choice or order home delivery.

No, we do not offer cash on delivery – orders can only be paid for when placing them in the online store. Different payment methods are available when shopping at physical Aromatic •89• stores.

The intensity of the odor in a room depends on several key factors. The biggest influences are the size of the room, air circulation, and temperature – in a warmer and less ventilated environment, the odor spreads more intensely.

The number of sticks used is also important: the more there are, the stronger the scent will be. The smell can also be affected by the location of the product - it is recommended to avoid direct sunlight, heat sources or drafts, which can accelerate the evaporation of the scent.

Goods that have been opened, used or have lost their commercial appearance, as well as hygiene and perfumery products when their original packaging has been damaged, are not eligible for return.

Detailed information about non-returnable items can be found here.

The recommended number of sticks depends on the size of the room and the desired intensity of the scent. In smaller spaces, a few sticks are enough to create a subtle and not too intense scent, while in larger spaces, more sticks are needed to spread the scent evenly.

For rooms up to approximately 15-20 m², it is recommended to use 3-4 sticks, for rooms of 20-40 m² - 5-7 sticks, and for spaces larger than 40 m² - 8 or more sticks. You can adjust the intensity of the scent by gradually increasing or decreasing the number of sticks, as well as by periodically turning them over.

With standard delivery, items are usually delivered within 4–9 business days of dispatch, while express delivery usually takes 1–3 business days.

More information about shipping can be found here.

Yes, we regularly send sample kits and product samples to our business customers, which can be used for point-of-sale demonstrations or to distribute to end customers. This helps to familiarize consumers with Aromatic •89• products and clearly communicate that they are available at this location.

You can track the status of your order using the tracking number you will receive by email after your order has shipped.

Depending on the delivery method you choose, you can track your shipment:

– if you choose an Omniva parcel machine – here;

– if you choose a DPD parcel machine or DPD courier – here;

– if you choose DHL – here.

If you notice that you have not received your entire order, we first recommend that you check whether multiple shipment numbers have been assigned to the order. If there is only one shipment number, please contact us by e-mail [email protected], indicating the order number, the items received and the items that are missing. Our team will assess the situation and help resolve it.

Once you have logged into your account, you can edit your personal details in your profile settings. Here you can change your contact details, email address or other account-related information. Once you save your changes, the updated details will be used for future orders.

Return shipping costs are usually paid by the buyer. An exception applies in cases where a defective or incorrectly delivered item is returned.

If your order is marked as delivered but you have not received it, we first recommend that you check to see if the package was left with your neighbors or in the immediate vicinity.

If you cannot find your shipment, please contact us by e-mail [email protected], indicating the order number - we will help you clarify the situation together with the courier service.

Business customers are offered special wholesale prices, which provide more favorable conditions than regular retail customers. Pricing is differentiated - three categories of discounts are applied, which depend on the size of the order and allow for greater benefits as order volumes grow.

Our goods are delivered to all European countries and beyond, except for Russia, Belarus and North Korea.

If you do not find your country in the list of options when ordering, please contact us by e-mail [email protected] – we will provide additional information about possible delivery.

Yes, you can cancel your order after payment. To do this, we recommend that you contact us as soon as possible by email at [email protected] or by phone at +37064833389 and provide your order number - then we will be able to assess the situation and help you cancel your order.

Once you've logged into your account, you can view the history and status of all your orders in the "Orders" section. Here you'll see information about your order progress and past purchases.

Information on product use and care can be found on each product packaging and on our website, next to the specific product description. The instructions provide clear recommendations to help ensure proper use, preservation of fragrance properties and longevity.

You can find detailed information about our return and exchange policy here: Return Policy.

If you provided an incorrect delivery address when placing your order and the shipment has not yet been handed over to the courier, please contact us by e-mail [email protected] or by phone +370 648 33389 - we will help you clarify the address.

If the shipment has already been handed over to the courier, the delivery address should be verified directly with the courier service using the contacts provided by them.

You can unsubscribe from the newsletter or other communications at any time. You can do this by clicking the unsubscribe link at the bottom of each newsletter or by logging into your account profile edit section. In your profile, simply uncheck the box "Subscribe to newsletter?" and save your changes. After the update, newsletters will no longer be sent.

Yes, Aromatic •89• home fragrance bottles are durable and designed for long-term use, so they can be refilled with your favorite fragrance refills. This allows you to continue using the same bottle and enjoy the scent of your choice. You can purchase home fragrance refills here.

If the payment failed, but the funds were deducted, we recommend that you wait first - in most cases, the amount is automatically refunded within a few business days.

If your refund is not successful or you have any questions, please contact us by email at [email protected] with your order information and payment details. Our team will help you sort out the situation.

Pay easily and securely online using a card: Visa, Debit Mastercard, Google Pay, or Apple Pay.

You can also pay with a gift voucher – simply enter the code from the voucher at the checkout.

If your order has not yet been shipped and you would like to add items to it, please contact us by email: [email protected] or by phone: +37064833389, providing your existing order number.

Our team will review the situation and, if possible, assist you in updating your order before it is dispatched.

If you provided an incorrect phone number when placing your order and the shipment has not yet been handed over to the courier, please contact us by e-mail [email protected] or by phone +370 648 33389 so that we can clarify the information.

If the shipment has already been handed over to the courier, the phone number should be verified directly with the courier service, using the contacts provided by them.

There is currently no way to delete your account yourself. If you would like to delete your account, please contact us by email at [email protected] or by phone at +37064833389. Our team will help you resolve this issue and ensure that your account is deleted.

If the order has not yet been transferred to the courier, it is usually possible to change the delivery method. In this case, please contact us as soon as possible by e-mail [email protected] or by phone +370 648 33389.

If the shipment has already been handed over to the courier, the delivery method cannot be changed.

You can track the progress of your order using the tracking number, which you will receive by email after your order has been dispatched.

If you have chosen the Omniva Post Office delivery method, you can track your shipment here.
If you have chosen DPD Post Office or DPD Courier, you can track your shipment here.
If you have chosen DHL, you can track your shipment here.