Returns of goods
Before ordering any scent, we recommend that you are already familiar with the scent of the product. You can do this by visiting our partners in your city or by ordering fragrance samples from our e-shop.
If you notice any damage to the packaging, inconsistencies or defects upon receipt and unpacking of the product, please contact us by email at [email protected] or by phone +37064833389. We will replace the defective or damaged item or refund your money.
You may return the goods within fourteen working days from the date of delivery of the goods by giving written notice to [email protected] within fourteen working days from the date of delivery of the goods, in accordance with the "Rules for the Return and Exchange of Goods" approved by Order No 217 of the Minister of the Economy of 29 June 2001 (http://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=141450), and the "Rules for the Sale of Goods and the Provision of Services in the Case of Contracts by Means of Communication" (https://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=148061&p_query=&p_tr2=), approved by Order No 258 of the Minister of the Economy of 17 August 2001. Goods purchased in good quality can be returned within 14 working days if:
- the returned goods are in their original, neat and tidy packaging;
- the product is unused and undamaged;
- the product is in good condition (no damaged labels, no torn protective film, etc.);